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Terms & Conditions

Effective Date: 20/06/2025
Website: https://www.chandrasarena.com
Registered Address: In front of Adhisthan Apartments, Bawadiya Kalan Main Road, Rohit Nagar, E-8 Extension, Bhopal - 462026, Madhya Pradesh, India

1. Introduction

This document is an electronic record in accordance with the Information Technology Act, 2000 and applicable rules. It does not require any physical or digital signatures. It is published under Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011.

The domain name https://www.chandrasarena.com ("Platform") is owned and operated by Chandra’s Arena, a company incorporated under the Companies Act, 1956, with its registered office at the address mentioned above.

2. User Agreement

By using the Platform, you agree to be bound by these Terms and Conditions. If you transact on the Platform, you shall be subject to the policies applicable to such transactions. These Terms of Use apply to the use of the website, products, or services.

Any additional or conflicting terms proposed by you are explicitly rejected. These Terms may be modified at any time without notice. It is your responsibility to review them periodically.

3. Responsibilities

  • Users must provide accurate and complete information during registration and transactions.

  • The Platform makes no warranties regarding the accuracy, completeness, or suitability of the content or services.

  • You use the Platform and services at your own discretion and risk.

  • All content is the intellectual property of Chandra’s Arena and must not be copied or used without permission.

4. Restrictions

  • You may not use the Platform for any illegal or unauthorized purpose.

  • You may not interfere with the operation or security of the Platform.

  • You must not upload or transmit any viruses or harmful code.

5. Payment and Transactions

By initiating a transaction on the Platform, you enter into a legally binding agreement with Chandra’s Arena. You agree to pay all applicable charges for services rendered.

6. Indemnity

You agree to indemnify Chandra’s Arena and its affiliates, officers, and employees against all liabilities, damages, and expenses arising from your use of the Platform or violation of these Terms.

7. Force Majeure

Chandra’s Arena shall not be held liable for failure to fulfill obligations due to circumstances beyond its control, including natural disasters, strikes, wars, or government actions.

8. Governing Law and Jurisdiction

These Terms shall be governed by the laws of India. All disputes are subject to the exclusive jurisdiction of the courts in Bhopal, Madhya Pradesh.

9. Contact

All communications related to these Terms must be addressed to the contact information provided on the website.

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Privacy Policy

Last Updated: 20/06/2025
Website: https://www.chandrasarena.com
Registered Address: In front of Adhisthan Apartments, Bawadiya Kalan Main Road, Rohit Nagar, E-8 Extension, Bhopal - 462026, Madhya Pradesh, India

1. Introduction

This Privacy Policy explains how Chandra’s Arena collects, uses, shares, and protects personal information obtained through its Platform. By using this Platform, you agree to this Privacy Policy and consent to data handling practices in accordance with Indian laws.

2. Information Collection

We collect personal and sensitive information such as:

  • Name, email ID, phone number

  • Address, date of birth

  • Payment details (bank, card, UPI, etc.)

  • Location (if using mobile app features)

We also collect behavior and transaction data to improve services and user experience.

3. Use of Information

Collected data is used to:

  • Deliver and manage services

  • Communicate with users

  • Process payments and bookings

  • Prevent fraud and unauthorized activity

  • Conduct research and analysis

  • Comply with legal obligations

4. Sharing of Information

We may share your data with:

  • Logistics and payment partners

  • Third-party service providers

  • Law enforcement or regulatory authorities when required

Your data is not sold and is shared only to the extent necessary for service delivery or legal compliance.

5. Data Security

We use reasonable security measures to protect your data. While we strive to ensure security, no system can be completely secure. Users are advised to safeguard their passwords and login credentials.

6. Retention and Deletion

Data is retained only as long as necessary for service delivery or as required by law. You may request deletion of your account by using the settings in your profile or contacting our support.

We may retain anonymized data for analytical purposes.

7. User Rights

You have the right to:

  • Access and update your personal information

  • Withdraw consent at any time by contacting our Grievance Officer

Please note that withdrawal of consent may limit your ability to use certain features or services.

8. Changes to the Policy

We may update this Privacy Policy to reflect changes in practices or legal requirements. Users are advised to review the policy periodically.

Grievance Redressal

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Grievance Officer: Mr. Shashwat sahu
Designation: Grievance Redressal Manager
Company: Chandra’s Arena
Registered Address: In front of Adhisthan Apartments, Bawadiya Kalan Main Road, Rohit Nagar, E-8 Extension, Bhopal - 462026, Madhya Pradesh, India
Email: grievance@chandrasarena.com
Phone: +91-8827999403
Availability: Monday to Friday, 9:00 AM to 6:00 PM

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*We do Not Provide Refunds

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